Category: How to restart chromebook when frozen

How to restart chromebook when frozen

In the last week my chromebook has frozen 3 times. I was able to shut off after awhile but not this time so far. Not sure if there is a reset or do I take the battery out and how? If the long press doesn't shut it off then there is likely a hardware issue involved in the freezing software issues are bypassed with the long press.

If you are still under warranty, contact Acer Support for a repair.

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Press and hold the power button on the chrome book fro 30 seconds and check if it is turning off, if not then unplug the charger if it is connected. Let the battery discharge completely. Once the unit is shut down let it power on and then press the Shift, Alt, Ctrl and the Letter R together for a few seconds and the screen will prompt you to initiate a power wash.

It will delete all local information from the computer and that should fix the problem. If none of this is helping you can call Acer In warranty technical support who can take in the unit for a repair The unit should be under warranty for a free repair or else the repair will be chargeable.

Please expect an interruption of the search function during this time. We apologize for the inconvenience. The opinions expressed on Acer Community are the personal opinions of the authors, not of Acer. Sign up for an Acer ID and get exclusive access to deals and the Predator Den community, where you can ask and answer questions about gaming and gear. Discussion chromebook freezes and unable to shut off.

What to search discussions comments polls questions answers. January edited April in Chromebooks. January Does a long press of the power button help? Click on "Like" if you find my answer useful or click on "Yes" if it answers your question. No I tried that several times. After about 2 hours I was finally able to get it to go off. Why do you think it's doing this?

how to restart chromebook when frozen

March I have 2 Acer Chromebooks that I originally purchased for my daughters. After my oldest went to college, she needed a full laptop so I took her Chromebook when my pc dies after power surge.

I mentioned several issues I found and my daughter informed me 'it's always done that'. I wish she would have told me as soon as it happened but now I get to deal with it. My Acer Chromebook will be in the process of loading a single page or running multiple things.

All of a sudden everything freezes! It responds to nothing, not even pressing power power for long time. One instance I really thought I was going to have to make it's battery die before it will reset. I had it closed, off the charger for several hours before it finally shut down. When it comes back up the only sign an issue was had is the warning strip across the top of google stating Chrome had to shut down unexpectedly.

Do I want to restore? Now I've learned my other daughters Chromebook does these thing. This is obnoxiously frustrating especially since I can't just go buy a new one! Any suggestions? Kyky Member Posts: 1 New User.Check our tips and fixes! Sign out. Select registration option. Email address. Error: Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions.

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HP Customer Support. Select your model. How does HP install software and gather data? Are you working from home? This document helps you find and troubleshoot problems that cause the Chromebook to freeze, lock up, or stop responding. If an error message opens on the screen, write the error message down exactly as it appears. Restart the computer and search the Internet using the exact text from the error message to find a solution. Refer to the links in the Fix a problem section. Figure : Chrome OS is missing or damaged.

To free up memory, close any open tabs, apps, or other processes that are not in use. See "He's Dead, Jim! Chrome OS stops responding and nothing moves on the computer display Perform a hard reboot to unlock the Chromebook. Follow these steps to perform a hard reboot:.

Disconnect the AC power adapter and remove the battery. If the computer does not start up properly, see Chromebook Does Not Start. Chromebook locks up randomly with loud fan noise If the Chromebook locks up and the fans inside the computer become louder or run constantly, the computer may be getting too hot or a hardware component might be failing. Use compressed air to keep the air vents clean and free of dust and dirt.

Other Chromebook lock up or freeze symptoms not listed If none of the above symptoms match your Chromebook's issue, refer to the Fix a problem section of the Chrome OS Help Web site in English. If you suspect the symptom is caused by a hardware problem, Contact HP for assistance.The steps will vary depending on your Chromebook. These steps should not wipe data from your device. Some models will have a reset hole located somewhere on the device. Use a paper clip to press inside the hole to reset.

You can then turn it back on. These steps will wipe data from your device. Since most of your data such as calendar, browser passwords, and email sync with your Google Account. You can sync that data back to your device if desired. Just a personal side note.

I had to perform a factory reset when my Chromebook stopped pairing with Bluetooth devices. It seems to be a common issue with these things. I have a Chromebook 11 and it work with one of the steps. Thanks for your help. Stuck on white screen with Chrome logo.

Tried you shortcuts and those from other sites, always comes back to the same screen. Asus cp Thanks in advance Dick. I have tried hitting return, but nothing. Now it wont tirn on at all. Its only 3 months old. You can do control-shift-backspace to erase data, caches, cookies i think and search history, if not disabled by the administrator. The tool bars on my computer are permanently zoomed in after i zoomed in once and i would like it t be normal again.

Will any of these help? Refresh and power button together worked. Holding power button by itself did not work.

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Reset Frozen Chromebook The steps will vary depending on your Chromebook. Factory Reset Chromebook These steps will wipe data from your device.From there, you can just find the program or application that holding up your computer and force close it. And that should fix it- most of the time. This troubleshooting guide will teach how to fix it up so you can get back on track. How do you force close unresponsive apps? Whenever your laptop freezes up or becomes unresponsive, just press the following keys together:.

Nothing special here. You can sort through the list by clicking on the tabs at the top. You can also end it by right-clicking on it and closing it. And if your Chromebook is completely frozen, then you may want to do a hard reboot first, then check for any apps that are taking up valuable resources.

This is the computer itself pretty much. This will force quit the application on your laptop. If you chose the right one, your laptop will start chugging along again. This should fix the issue if your Chromebook is frozen, unresponsive, or slow.

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If not, we have more options following below. Untrusted apps are typically the cause of these issues. Doing this simple task should fix up any lag, slowness, or unresponsiveness. Usually, when you have too many apps running or one hangs, it causes these issues. Ending the process will free up resources RAM and CPU for your laptop to use for other processes and should speed up your computer.

With the addition of the Play Store, many Chromebook owners including myself have downloaded a slew of apps from the platform. This leads to a lot of useless and abandoned apps that I never touch anymore, which can slow down the performance of the Chromebook over time.

Apps that run deprecated code can cause issues like freezing, slowness, lag, or other performance problems- not to mention pose a security risk.

Scan your Downloads folder once a month and delete any useless files just sitting there and taking up precious space. These are basic practices, but they can help prevent freezing in the future and also help improve the performance of your Chromebook. Simply click on the system status area in the bottom-right corner of your screen where the time, battery, and account information is and then click on the Power icon.

It should fix your frozen or unresponsive Chromebook. Still not fixed? Backup your personal files and do a Powerwash. Well, that should solve your issues.

If not, then move up the chain and take more drastic measures such as restarting your laptop. If this has helped you, consider telling a fellow Chromie about it. Mine just went to a black screen for no reason, and now wont respond to anything.

how to restart chromebook when frozen

I cant turn it off, shutting it and opening it does nothing.Google Chrome is a fantastic web browser, but there are times when Google Chrome crashes, freezes, or simply stops responding. This article will walk you through the typical fixes that resolve this issue, from the most common issues to the more rare and complex ones.

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The first thing you should check before you worry about troubleshooting Chrome is whether your internet connection is down. Select the Start menu, type network statusand select the Network status system settings.

However, if the other browser connects fine, then you know the issue is only with Chrome and you can continue with your troubleshooting. Over time, these Chrome processes add up and consume all of your RAM. Eventually, Chrome stops responding entirely. This can cause crashing, freezing, or Chrome may not open at all. To see if this is the case, right-click the taskbar and choose Task Manager.

Right-click on the top-level Google Chrome process the one with the number next to it and select End Task. This will close all running Chrome processes, free up RAM space, and allow you to relaunch Chrome again.

This can help free up even more RAM space.

How to Reset Chromebook

Another common issue that causes Chrome to crash or freeze are malicious or poorly designed extensions. Because of this, the easiest solution is to disable all extensions and then enable only the ones you really need one at a time. Uninstall it to fully repair Chrome. Chrome has a secret weapon against this; an embedded anti-malware scanner that will scan your computer and find any problem apps. This will open a window where you can launch the Chrome malware scan.

Just select the Find button to start the scan. Just select the Remove button to the right of the app name to remove it. This will open a window with a warning that all Chrome settings will be reset.

Just select Reset settings to continue. There are some applications that can interfere with the normal operation of Chrome. Chrome can detect this and list the bad applications in a list buried inside Chrome settings.

How to Fix a Frozen (or Unresponsive) Chromebook – Hot Tip #1

Click this to see the list and remove the applications from your computer. After this, Chrome should start working normally again. Finally, the last resort will be reinstalling Chrome. You may not have to fully reinstall it if a simple repair works.

how to restart chromebook when frozen

Once the uninstall finishes, rerun the Chrome installer you downloaded. After Chrome has fully reinstalled, it should work normally again. As you can see, there are a lot of potential issues that can cause Chrome to crash, freeze, or not even load. However, if you work through the steps in this article methodically, you should be able to get it working fine again in no time. Ryan has been writing how-to and other technology-based articles online since Read Ryan's Full Bio. We hate spam too, unsubscribe at any time.

Make Sure There Are No Internet Issues The first thing you should check before you worry about troubleshooting Chrome is whether your internet connection is down.I often have Chromebooks sent to me for repair with a black or blank screen issue. Some users report the Chromebook will not turn on.

Others report the Chromebook is frozen or locked up. Indeed, when you pressed the power button you could tell that the screen was getting power, but you just saw a black screen and nothing else. Some flip style Chromebooks have the power button located on the side of the Chromebook.

This forces the Chromebook to turn off and then back on. Remember the old PC reset buttons? Thank you Thank you!!!. I thought my chrome book was a goner. Until I found this site. I just followed the instructions and my laptop started right up. Has anyone found a fix? How can I force reboot without the keyboard and without powerwashing it?

Reset your Chromebook hardware

I pressed them. Thanks, Savannah. Carty, Thank you very much for posting and sharing. This worked easily and was the perfect solution for my Samsung Chromebook.

Much appreciated. This was a lifesaver!! My Pixel chromebook trackpad had stopped working, and this reboot restored it. This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website.

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I could not find this function without you. Thank you again! It powered off but when I tried to power up the screen is still black but power button is lit. Thank you so much!!

My Lenovo chromebook was frozen and this worked.If your Chromebook is frozen, there are a number of steps you can take to fix it. Let's look at reasons why Chromebooks malfunction and learn how to address them. A Chromebook is any lightweight laptop that runs Chrome OSa stripped-down operating system designed primarily for working online with Google docs. Many companies now make Chromebooks, but since they all run the same software, all Chromebooks are prone to many of the same problems.

how to restart chromebook when frozen

Typically, Chromebooks freeze, lock up or stop responding due to one of two main reasons: software issues or hardware issues. Possible culprits for your Chromebook freezing or running slow may include:. Remove any external devices. If your Chromebook freezes up or becomes unresponsive, first try removing USB drivesheadphones, or any other external devices you have plugged in, to make sure they are not causing the problem.

Check error messages. If you're presented with an error message while your Chromebook is frozen, write down the message and Google search the exact text using another device for insight into what steps you can take.

Close some apps. Scan the list of currently running apps and web pages. When you turn it back on, open Task Manager to see if any apps are taking up too many resources and consider uninstalling them. Keep an eye out for newer apps you don't recognize. Select the column headers to sort the app list.

Drain the battery. If your Chromebook is frozen and won't turn off, unplug your computer from its power source and allow the battery to drain. Wait three hours to give the CPU time to cool down before reconnecting the charger and turning on your device.

Perform a hard reset. The refresh key looks like a circular arrow and is typically located at the top of the keyboard. Some Chromebooks have refresh buttons that look different; consult your device's user manual for help finding it.

HP Chromebooks - Chromebook Locks Up or Freezes (Chrome OS)

A hard reset simply restarts your Chromebook's hardware. Therefore, you could lose some of your configuration preferences for the trackpad and keyboard, but you will not lose any apps or files with the potential exception of what's in your Downloads folder. Perform a factory reset.

If the methods above are unsuccessful, then you may need to perform a Powerwashor factory reset on your Chromebook. A factory reset, or a powerwash, is not the same thing as a hard reset.

A factory reset will erase all of your files and return your device to its original settings, so consider this method only as a last resort.

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